Hello! My name is Dawna Joy Daludado and I am a Documentation Specialist. I have over 20 years of technical communications experience, producing software documentation for cloud, web, desktop, and mobile applications. I am an organized leader, a methodical document tester, a detailed researcher, and an avid learner of new technologies. I can understand and write about technical topics for the purpose of creating practical and useful material for both novice and advanced users. I am a passionate end-user advocate.

 

PROFESSIONAL SKILLS

• Strong Writer and Editor
• Committed End-user Advocate
• Effective Collaborator
• Enthusiastic Mentor
• Agile Project Manager
• Experienced HTML5, CSS, XML Coder and Troubleshooter
• Methodical Document Tester
• Detailed Researcher

 

DELIVERABLES

• Product Guides
  (User Guides/Getting Started/Installation Guides/Administrator Guides/Reference Guides)
• Online Help Portals
• Context Sensitive Help
• Knowledge Base Articles
• READMEs and Release Notes
• Process and Procedure Manuals
• API Documentation
• Style Guides
• Documentation Plan and Schedule
• Help Project Specifications
• Training Modules
• Data Sheets and White Papers
• Wiki Topics
• FAQs

 

EDUCATION

Electronic Engineering Technology, with additional coursework in Technical Writing
Cal Poly, San Luis Obispo, CA

 

ACTIVITIES & INTERESTS

Girls Volleyball Coach
Linfield Christian Middle School, Temecula, CA
2016 – Present

Vacation Bible School (VBS) and AWANA Volunteer
Reliance Church, Temecula, CA

I enjoy mentoring youth, teaching them teamwork and how to lead by serving. I am a wife (29 years and counting) and a mother of five (plus a son-in-love and a grand puppy). To relax, I like to play the piano, bake cookies, and craft!